Terms & Conditions

CCTV Line Consumer Terms of Sale

If you buy as a consumer, CCTV LINE offer a full refund if an item is faulty, not as described or does not do what it's supposed to and you reject it within 30 days of delivery; after that, your remedies are as set out under Faulty Items below. Remedies for business (trade) buyers are set out under Returns Policy below. Please see the full terms as below:

Product Warranty

• Hikvision: 3 years
• Hilook: 3 years
• Dahua: 3 years
• Toshiba: 2 years (Manufacture warranty)
• Seagate: 2 years (Manufacture warranty)
• Avtech: 2 years
• Prolux: 2 years
• Graded items: 1 Year
• All other accessories have 1 year warranty

Please note: Please wait for delivery to arrive and check the items before booking installation. For business (trade) buyers, we are not responsible for any installation booking that has to be cancelled. If you buy as a consumer, this does not limit our liability where the cancellation is caused by our late or incorrect delivery.

Returns Policy

If you buy as a consumer, you have 14 days from delivery to change your mind: tell us within 14 days of the day after you receive the goods, then send them back within 14 days of telling us, as set out in our Returns Policy.

If you buy as a consumer, your statutory cancellation and faulty-goods rights are as set out in our Returns Policy and are not affected by these terms; we do not charge consumers a restocking fee for cancelling, though we may reduce a refund for diminished value caused by handling beyond what is needed to inspect the goods.

For business (trade) buyers, the statutory cancellation right does not apply and returns are at our discretion: a return must be authorised in advance (RMA), reach us within 14 days of delivery and be suitable for resale as new:

• Original packaging
• No marks from installation
• Must be complete with original manuals and accessories

For business (trade) buyers, full refunds will not be issued for previously installed, incomplete or worn products – This will be assessed once received. A restocking fee may apply to business (trade) returns, as set out in our Returns Policy.

Faulty Items

Within 30 days of delivery:

If you buy as a consumer, you may choose a full refund for an item returned as faulty (your short-term right to reject), or ask for a repair or replacement instead. For business (trade) buyers, faulty goods are repaired, replaced or credited at our option, as set out in our Returns Policy.

More than 30 days after delivery:

• For business (trade) buyers: we will attempt to fix the fault at our base – if we cannot we will send out a replacement

Contact Information

If you have any questions, please contact us:

Last updated: October 2026