Returns Policy

About this policy

This policy sets out how returns work for goods supplied by CCTV Line, and when a refund is due. Read it together with our Terms & Conditions.

Two sets of rules apply, depending on who is buying. Trade and business customers are covered by the trade sections. Private individuals buying for personal use are consumers: the statutory rights below are theirs, and this policy and our Terms leave them fully intact.

Private buyers: cancelling an order

A private buyer ordering from us at a distance can cancel within 14 days, no reason needed. Count from the day after you, or a person you nominate, take delivery; on a split consignment, count from the day after the last part lands.

You can also cancel an order before it has been delivered.

Private buyers: how to cancel

Before your 14 days run out, send us a clear cancellation notice: email [email protected], or post it to 305 Holbrook Lane, Coventry, CV6 4DG. Quote the order number and we can action it faster; leave it off and the cancellation still stands.

Model cancellation form below (optional):

• To CCTV Line LTD, 305 Holbrook Lane, Coventry, CV6 4DG, [email protected]:
• I hereby give notice that I cancel my contract of sale of the following goods:
• Ordered on / received on:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is notified on paper):
• Date:

Private buyers: returning goods

Goods go back to us within 14 days of your cancellation notice. Return carriage is on you, except where the item is defective, arrived damaged or does not match its description; on those, carriage is ours.

Check the goods over as you could at a shop counter. If handling goes further than needed to establish their nature, characteristics and functioning, the refund can be cut by the value lost.

Private buyers: refunds

Refunds are paid no later than 14 days after the goods land back with us, or after you send proof of despatch if that comes sooner. They go to the original card or account, free of charge.

Refund amount: goods price plus standard delivery. Where a faster or dearer service than standard was chosen, only the standard charge comes back.

No restocking fee for private buyers cancelling under the 14-day right.

Private buyers: items that cannot be cancelled