Frequently Asked Questions
Find answers to common questions about our products, ordering, and services.
Ordering & Delivery
You can place an order by browsing our shop, adding items to your cart, and proceeding to checkout. Create an account for faster checkout and order tracking.
We accept major credit/debit cards, bank transfers, and PayPal. For bulk orders, we also offer invoicing options for trade customers.
Standard UK delivery takes 2-3 working days. Express next-day delivery is available for orders placed before 2pm. We'll provide tracking information once your order ships.
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location. Contact us for a quote on international orders.
Products & Technical
We stock leading CCTV brands including Hikvision, Dahua, Axis, Uniview, and more. All products come with manufacturer warranties and our quality guarantee.
Yes, all products come with manufacturer warranties ranging from 1-5 years depending on the brand and product type. Extended warranties are available on select items.
Absolutely! Our technical team can help design a CCTV system tailored to your needs. Contact us with your requirements and we'll provide recommendations and quotes.
Yes, we offer professional installation services throughout the UK. Our certified installers can handle everything from single cameras to complete system installations.
Returns & Support
We offer a 30-day money-back guarantee on most products. Items must be unused, in original packaging. Some restrictions apply to opened software and custom orders.
Contact our support team via phone (0800 002 5788) or email ([email protected]). Our technical experts are available Monday-Friday 9am-5pm, Saturday 10am-4pm.
Yes! We offer special trade pricing for installers, security companies, and businesses. Apply for a trade account through our website or contact our sales team for more information.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help.
Contact Us Support Center