Frequently Asked Questions
Accounts, quotes, carriage and returns — straight answers from the trade desk.
Trade accounts
What does it take to open a trade account?
Apply on the trade account page. The team reviews every application, and once you are approved you sign in and your trade prices show. Apply for a trade account
Why are prices hidden?
Pricing here is for approved trade customers only. Already have an account? Sign in to see your prices. New to us? Apply for an account. Sign in
Do you sell to the public?
We are a trade supply operation. Buying as a consumer? Call or email the team and we will steer you in the right direction. Contact the team
Quotes & ordering
Can you price a larger job?
Yes. Build a quote in your account dashboard, or send the spec and quantities and the desk will price it. Bulk quantities come in below list price; the quote is laid out for you to hand straight to your customer with your margin on top. Quoted projects keep trade-desk support right through to commissioning. Request a quote
Is credit available?
Yes, once approved: the account can request a credit facility, with terms agreed account by account. Apply for credit
Carriage & returns
How is carriage arranged?
Carriage options for your order show at checkout, and tracking follows once it is despatched.
How do trade returns work?
B2B returns run under our terms of sale. Quote the order reference to the desk before anything comes back, and we will issue return instructions. Returns policy
Technical
Will it work with a system that is already installed?
Yes. Give the desk the model numbers of the recorder or system on site, and we will tell you which cameras and accessories are compatible. Technical desk
Are datasheets available?
Where the manufacturer publishes datasheets and manuals, you will find them on the product page.
Still stuck? Talk to the team — we reply within one working day.