FAQs
Welcome To CCTV Line's FAQs Page.
Please find below simple answers to some of your most asked general and technical questions.
If you can't find the answers you're looking for, please visit our support page or contact our support team directly on 08000025788 for further assistance.
General
There really isn’t a “best CCTV System” as it purely depends on what’s required. What works for one consumer may not work for another. Our trained team will be able to advise you depending on your needs. Please call us on 08000025788
All Purchases above £250.00 are delivered free of charge to customers, anything below £250.00 would incur additional delivery charges.
Unfortunately, orders placed online must be shipped to the address provided. If you would like to pick up products from our store please give us a call to prepare your order and to ensure the items are in stock. Payment will be made at the store via card, cash or BACS payment
Customers should receive their orders next day or within 2-3 working days. All orders are dispatched via Royal Mail First Class or Special Delivery Monday-Saturday on the same day.
No, we sell to both trade and retail customer. For all wholesale enquiries please get in touch or visit our Trade page for more information.
All discount codes are applied before checkout in the “Coupon/Voucher” box. Please ensure all letters are in lower case. Please note that we are unable to manually apply the voucher code if you have missed it during check out. Kindly ensure that all information is correct before confirming your purchase.
You will receive a confirmation email after your order has been placed. If you’re a registered user, you can also check the status of your order via the “My Account” feature on our website.
Technical
*Warning – this will remove all settings*
If you need to restore an IP camera to its original default settings, There are 2 ways to accomplish this.
Via a web browser or the camera reset button.
Via the web browser: go to the camera and go to Configuration>System>Maintenance and click Default
Via the camera reset button: some cameras will have a physical reset button, this is typically shown on the cameras spec sheet.
If your camera has a reset button, once you have located it;
Disconnect the power to the camera (this may be from a PSU or PoE).
Hold the reset button down and reconnect the power
Continue to hold the button for 20 seconds
The camera should start rebooting and will have its original settings restored.
*Warning – this will remove all settings*
If you need to restore your DVR/ NVR to its original factory settings there are typically 2 approaches to this, via the front end or via a web browser.
Via the front end: navigate to Maintenance > Default and click Default
Via a web browser: web browse to the recorder and go to Configuration
Port Forwarding is a way of allowing access to a device. This is not needed if you just want to view camera image and playback using a P2P connection like Hik-connect.
Port Forwarding is typically setup on the router and is specific to the router. Hikvision’s default ports for example are 80, 8000 and 554 (TCP&UDP)
If you have access to network/IT support they should ideally be able to help out with this otherwise:
To setup port forwarding on a router:
- Login to the router – This can typically be done through a web browser using the “default gateway IP”. You will need the routers login credentials; these can sometimes be found on the router itself.
- Find the Port forwarding settings – These will usually be in the advanced setting or under the virtual server/security/firewall/NAT settings options.
- Forwarding the ports – For a Hikvision device, the default ports are 80, 8000 and 554. These are incoming ports and you will need to open them all for TCP and 554 for both TCP and UDP. On some routers you may need to create these rules as new services before assigning them to the recorders IP.
- Checking the ports – Once you have forwarded these ports and they are assigned to your device you can test them using one of many online port checking tools.
If you have an IP cameras connected to an NVR’s PoE PnP camera ports (direct to the back of the recorder) you won’t be able to access them from the LAN. You can either connect directly to one of these ports and access the camera (please note, your computer will need to be in the same IP range as the camera)
Or you can enable the Virtual Host function which can be accessed by web browsing to the NVR via the LAN.
Go to Configuration > Network > Advanced > Other and tick Enable Virtual Host. Then, go to Configuration > System > Camera Management and you should see a hyperlink on the right side of each camera. You can now follow that link to access any camera online.
If you need to change which monitor shows the menu and the mouse, you will need to change the Menu Output Mode. The easiest way we find to do this is to web browse on to the recorder go to Configuration>System>Menu Output and change this to the monitor you want to use.
For full support of a recorder or camera using a web browser, you will need to make sure the device’s plugin is running.
The device you are connecting to will prompt you to download this, from the device (internet connection not required). To run the plugin, you will need to be using Internet Explorer and it is recommended this is run with Windows administrator rights.
Some new firmware will allow you to view cameras up to 1080 on any browser but might notice some options are missing.
