Question 1

How do I open a trade account?

Accepted Answer

Apply through the trade account page. Applications are reviewed by our team, and once approved you sign in to see your trade pricing.

Question 2

Why can I not see prices?

Accepted Answer

Pricing on this store is reserved for approved trade customers. Sign in to your account to see your prices, or apply for an account if you are new.

Question 3

Can I buy as a member of the public?

Accepted Answer

This store supplies the trade. If you are a consumer, our team can point you to the right place for your requirements.

Question 4

Can I get a quote for a larger job?

Accepted Answer

Yes — build a quote from your account dashboard, or send us the specification and quantities and we will price it. Bulk quantities are priced sharper than list, and the quote is formatted so you can pass it to your end customer with your own margin added. Quoted projects get trade-desk support through to commissioning.

Question 5

Do you offer credit terms?

Accepted Answer

Approved accounts can apply for a credit facility. Terms are agreed per account.

Question 6

How is delivery arranged?

Accepted Answer

Delivery options are shown at checkout for your order. Tracking details follow once dispatched.

Question 7

What is the returns process for trade orders?

Accepted Answer

Business-to-business returns are handled under our terms of sale — contact us with the order reference before sending anything back so we can issue instructions.

Question 8

Can you check compatibility against an existing installation?

Accepted Answer

Yes — send the recorder or system model numbers and we will confirm which cameras and accessories fit.

Question 9

Do you supply datasheets?

Accepted Answer

Datasheets and manuals are attached to product pages where the manufacturer publishes them.

Frequently Asked Questions

Trade accounts

Frequently Asked Questions

Trade accounts

Quotes & ordering

Delivery & returns

Products & support