Welcome To CCTV Line's Support Page
Support Line: 08000025788 (Mon - Fri) (9am - 5pm)
Email: [email protected]
We are well aware of some of the complexities surrounding CCTV products and we are dedicated to ensuring our customers' CCTV products are properly set up and functioning to satisfaction, all without any additional charges. Our CCTV products include "Plain English quick setup and support guides." These user-friendly resources provide clear instructions, troubleshooting tips, and frequently asked questions.
To ensure optimal performance, we kindly ask that you update the latest firmware for HiLook/Hikvision products. This simple step often resolves most issues that may arise.
You can find the firmware update link Here.
Most Common Software Downloads
Password Reset Recorder/ Camera Directly Connected To Your Network (Router)
In the event that you are unable to log in to your device, we recommend utilizing the convenient and efficient SADP tool on a PC or the full IVMS program on Mac or PC to request a password reset.
To initiate a password reset, download and install via the provided link. This will display all devices connected to your network (router). Simply select your device, click on 'Forgot Password' at the bottom right, and export a file to your PC's hard drive temporarily.
Please send this file to [email protected] with your order details and we will request and reply with an unlock file which will allow you import and set a new password.
To initiate a password reset, download and install via the provided link. Navigate to the 'Device Management' section (Show online devices on Mac). Here you can select your device and select 'Reset Password' to 'Export' a file to your hard drive temporarily.
Please send this file to [email protected] with your order details and we will request and reply with an unlock file which will allow you import and set a new password.
SADP software is used for discovering Hikvision devices in the same network. It supports viewing the device information, activating the device, editing the network parameters of the device and resetting the device password, etc.
In addition, this tool offers the capability to perform device unlocks. By exporting the unlock file and sending it to us, we can provide you with an import file that will allow you to set a new password for your device. This feature ensures a secure and straightforward process for resetting your device's password.
iVMS-4200 series software tools are designed to configure and manage Hikvision devices in a unified and intuitive manner, including DVRs, NVRs, IP cameras, IPD, DVS, alarm and access control devices, and storage devices, providing functionalities like live view, playback, device parameter configuration, and more.
Download the latest firmware versions for NVRs, DVRs, and IP cameras from Hikvision. Extract the zip file to access the .dav firmware file. Upgrade your device effortlessly using a USB or via a web interface or via the iVMS. Stay up-to-date with the latest firmware enhancements.
Password Reset Camera Connected Via Your NVR
If your camera comes equipped with a reset button, try holding it down for 10 seconds while powering on to restore default settings.
Otherwise, an extra step must be taken in order for the camera(s) to appear in the programs mentioned above. To access the camera(s) you want to reset, you must plug in your PC or MAC next to them. Ideally, you will have a laptop with a LAN/Network port that you can use to connect to one of the camera ports and follow the above instructions to view the cameras on the other ports. If this isn't possible, your only other option is to power a camera with 12 volts and plug this into the back of your router via a POE switch or injector.
Rebooting the NVR is required to force it to try connecting to the camera again after you have reset the password on the camera to match the NVR password.
HikConnect - Guide
Hik-Connect is both an application and cloud service that connects security products like cameras or NVR to your smartphone, tablet, or computer.
Both this service and application is what makes it possible to view your cameras remotely on your devices.
First, you need to register for a hik-connect account. You can either go to our website and register, or you can download the hik-connect application and register. Hik-Connect can be downloaded from the Apple App Store for iOS and iPad OS, and from the Hikvision website if you have Android mobile or tablet. After you have completed the registration you need to sign in to the app using your username and password you created. The last step is to add your device to hik-connect, depending on what type of device you have will determine the steps you need to take to add the device. Use the documents attached to this email and follow the steps to add your device to hik-connect.
If you would like to view your devices such as your cameras or NVR from your computer we have a software program called iVMS-4200 that supports both Windows and Mac. You will need to download and install this software onto your computer. Once you have installed the software you will then need to register for a hik-connect account. You can go to our website and register if you do not already have an account. The last step is to add your device to Hik-Connect, depending on what type of device you have will determine the steps you need to take to add the device. Use the documents below and follow the steps to add your device to hik-connect.
For advanced users, there is support for Hik-Connect DDNS which is an additional feature of our cloud service that requires port forwarding. Sometimes this service is required to unlock additional features of your product. Depending on your device type and to unlock some product features you may need to configure Hik-Connect DDNS. Generally, our support is limited to the setup and configuration of our Hik-Connect application and cloud service but if you need to also enable Hik-Connect DDNS you will need to first work with your ISP or IT department for assistance with port forwarding.
