We use cookies to keep the site secure, remember your basket, measure visits and advertising conversions. Privacy policy
What it costs, when it leaves us, and how to collect — before you reach the card form.
We are at 305 Holbrook Lane, Coventry, CV6 4DG. Collection is by prior appointment only — there is no walk-in counter. It is arranged by phone rather than at checkout — call +44 20 8153 1122 and we will confirm the line is picked and waiting before you travel, which saves a wasted journey when something is coming in on the next inbound delivery.
Delivery terms on an approved trade account are agreed with your account, and pallet and multi-drop deliveries are quoted per consignment rather than at the standard rate. Apply for an account — it takes a couple of minutes and costs nothing.
UK mainland delivery is £4.99 per order, and free on orders over £100.00. The charge is applied to the order, not per item, so adding a second camera or a drum of cable does not add a second delivery fee.
Orders placed before 4pm Monday to Friday on items we hold in stock are dispatched the same working day. Orders after the cut-off, and at weekends, go out on the next working day. Back-order items are dispatched once our team has arranged them, and checkout tells you how long that takes before you pay.
Collection is by prior appointment only — there is no walk-in counter. It is arranged by phone rather than at checkout — call +44 20 8153 1122. We are at 305 Holbrook Lane, Coventry, CV6 4DG. Book the appointment before you travel so we can confirm the line is picked and waiting.
Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands are quoted individually because the carriers surcharge them. Send us the postcode and the basket and we will confirm the cost before you pay.
We cover the cost of putting it right, including return carriage. If you bought as a consumer, tell us within a reasonable time; you also have 14 days to change your mind on a distance sale for any reason, and 30 days to reject faulty goods. Business buyers: tell us within 48 hours of receipt, which is a condition of any transit-damage claim, and returns need an RMA number from us before anything is sent back. The returns page states both in full.
Changed your mind, or something arrived faulty? See returns & refunds or email Sales@cctvline.co.uk.
