Carriage & collection
Carriage, despatch cut-off and collections — all on one page, so nothing comes as news at the payment stage.
- UK mainland carriage
- £4.99
- Per order, not per line
- Carriage paid
- Over £100.00
- Applied at basket stage
- Same-day despatch
- Order by 4pm
- Mon–Fri, stocked lines
Collection — appointment only
Collect from 305 Holbrook Lane, Coventry, CV6 4DG. No walk-in counter on site: collections are by prior appointment only, booked by phone and never through checkout. To book, call +44 24 7710 1088. We check your lines are picked and staged before you set off, so you are not making the trip for stock still due on the next inbound.
Trade account carriage
Approved trade accounts have carriage terms agreed with the account. Pallets and multi-drop consignments are quoted per consignment, not at the standard rate. Open a trade account — no fee, and the application takes a couple of minutes.
Carriage questions
What does carriage cost?
UK mainland carriage: £4.99 per order; carriage paid over £100.00. One charge per order, not per line: an extra camera or another cable drum on the same order costs no more carriage.
What is the despatch cut-off?
4pm, Monday to Friday. Stocked lines ordered before 4pm are despatched same working day. Missed the cut-off, or ordered at the weekend? It ships next working day. Back-order lines go once the team has arranged them; checkout gives that lead time before you pay.
Can I collect rather than pay carriage?
Yes, by prior appointment only, as the site has no walk-in counter. Book by phone on +44 24 7710 1088, never through checkout; the address is 305 Holbrook Lane, Coventry, CV6 4DG. Book before you travel and we confirm your lines are picked and staged.
Do you ship off the UK mainland?
Yes, each consignment quoted on its own. Carriers surcharge four areas — Channel Islands, Scottish Highlands and Islands, Isle of Man, Northern Ireland — so send the desk the postcode and basket and we confirm carriage before you pay.
Goods arrived damaged or wrong — what now?
We cover the fix, return carriage included. Business buyers: report it inside 48 hours of receipt. Miss that and there is no transit-damage claim, because the notice is a condition of one. No RMA number from us, no return. Consumers get a reasonable time to report it, 14 days to back out of any distance sale without a reason, and, if the goods are faulty, 30 days to reject them. Full terms for both: the returns page.
Return or fault to report? See returns & RMAs or email [email protected].