CCTV Line Policies

Shipping Information

Important Notice: Cut-off time is 4:00 PM Monday - Friday
DPD Shipping Rates
  • Next Working Day £8.50 + VAT
  • By 12 Service £13.75 + VAT
  • Saturday Delivery £12.00 + VAT
  • Saturday by 12 £18.00 + VAT
Free Delivery Available

Orders above £150 (before VAT) qualify for free Royal Mail tracked 24 service

Damage Report Notice

Check all items within 24 hours of delivery. Reports after 24 hours will not be accepted.

Returns & Refunds Policy

30-Day Return Policy

All brand new items can be returned within 30 days of purchase for a refund or replacement.

Return Requirements
  • ✓ Original packaging
  • ✓ No installation marks
  • ✓ Complete with manuals and accessories
  • ✓ Suitable for resale as new
Important Notes:
  • Special orders are not eligible for return/refund
  • Items must be sent back before replacements can be issued
  • Warranty is void if serial sticker is removed

Brand Warranty Information

3-Year Warranty
  • Hikvision
  • Hilook
  • Ax Pro
  • Pyronix
2-Year Warranty
  • EZVIZ
  • Toshiba
  • Seagate
  • Ajax
  • WD HDD
Warranty Void Conditions:
  • Removed serial numbers
  • Installation damage
  • Incorrect power supply usage
  • Water damage to cables/connections

Terms & Conditions

Contract Formation

No contract exists until your order is accepted and payment is received in full.

Key Points
  • ✓ Terms apply to all items sold by CCTV LINE
  • ✓ Prices shown are accurate at time of order
  • ✓ Terms subject to UK law only
  • ✓ Payment must clear before delivery
Trade Customer Notice:
  • Credit limit purchases available
  • Credit account items cannot be refunded (exchange only)
  • Overdue invoices will result in account suspension